Terms and Conditions

You view these sales conditions ("conditions") because you use a Castore website, social media platform or mobile app ("platform"). When you place an order on the platform, these are the conditions under which we deliver the products you ordered ("products") to you. Castore can revise these conditions without prior notice by placing revised conditions on the platform. The conditions placed on the platform when you place your order are the conditions that apply to your order.

These conditions provide information about who we are, how we deliver the products to you, how the contract can be changed and other important information. Read these conditions carefully before placing an order on the platform.

 

  1. About us

The platform is managed by J. Carter Sporting Club Limited (T/A Castore) ("Castore", "We", "us"). We are a company registered in England and Wales under company number 09670915, with our registered address at 1 Central Street, Manchester, England, M2 5WR.

 

  1. Your suitability to order

You can only buy products via the platform if you:

- are old enough under the applicable legislation to enter into a legally binding contract with us. For example, in the United Kingdom you must be at least 18 years old; and

- you are an authorized user of the credit or debit card or payment account that is used to pay for your order.

 

  1. Details about your order

After you have placed your order, you will receive an e-mail in which the receipt of your order is confirmed. Keep in mind that this does not mean that your order has been accepted. Our acceptance of the order takes place as soon as the products have been sent to you. At that time there is a binding contract between you and us, in which these conditions are included ("contract"). If we are unable to deliver one of the products, we will inform you of this in writing. As soon as you place your order, we will start processing your order, which means that you cannot change your order before it is delivered, but you may be able to return your products on the basis of Article 10 or 11 of these conditions.

From time to time we can make small changes to a product to reflect changes to relevant laws and legal requirements.

 

  1. Our right to cancel your order

All orders on the platform are executed subject to availability and acceptance by us. We explicitly reserve the right not to accept your order for whatever reason. We also reserve the right to cancel a contract by informing you of this in writing in the following situations, without being liable for any damage or costs other than the reimbursement of any amount that we have received from you in connection with the canceled contract:

- one of the products is not available in stock or otherwise;

-Your billing data is not correct or up-to-date;

- Your order in our security systems is classified as an unusual order or an order that is sensitive to fraud;

- if a price error has been made that is clear and unmistakable and that could reasonably have been recognized by you as incorrect pricing;

- you are younger than the minimum age that is permitted according to the applicable legislation to enter into an agreement with Castore;

- You are a reseller;

- We could not deliver to the address you specified;

- There is an event outside our check (see Article 7).

 

  1. Delivery

Before you complete your order, you will receive an estimated delivery time and date, depending on the delivery address and (where we offer you different delivery options) depending on the selected delivery option. Keep in mind that we do not deliver on certain holidays.

We reserve the right to split the delivery of your order and will inform you of our intention to do this by sending an e-mail to the e-mail address that you specified when you placed your order. No additional shipping costs will be charged.

The delivery of your order is complete when our carrier delivers the products to the address you have given us and the products fall under your responsibility from that moment.

Castore cannot be held liable for lost or stolen items as a result of specific delivery instructions for the carrier.

If no one is present at your address to receive the products and the products cannot be posted by your letterbox or can be left in a safe place, we can terminate the contract after three failed attempts and Article 14 applies.

Keep in mind that postcode restrictions apply. You can find more information on our shipping and delivery page.

 

  1. International delivery

If you order products from us at a delivery address outside the United Kingdom, you must bear in mind that your order may be subject to import duties and taxes that are levied when it reaches the delivery destination. Castore has no control over these costs and cannot predict the amount. You are responsible for the payment of such rights and taxes and Castore cannot be held liable for your default.

 

  1. Events outside our power

An event on which we have no control over means every action or event that we reasonably have control over, including (but not limited to) fire, storm, flood, earthquake, epidemic, pandemic, natural disasters, strikes, labor conflicts by third parties, malfunctions in public or private telecommunications, tertrasis of traits, terrasis of traits, terprasic, terrorist attacks or war (declared or not).

We are not liable or responsible for not or delaying our obligations under a contract as a result of an event outside our check,

If an event outside our check influences our execution of the contract:

(i) we will contact you as soon as possible to inform you; and

(ii) our obligations are suspended under these conditions until the event we have not had any control over.

If the event that we have no control of our delivery of a product to you, we will agree on a new delivery date with you after the event that we have no control is over.  You can cancel the contract if there is an event that we have no control over and you no longer want us to deliver the products. See your cancellation rights under Article 10 below. We can also cancel the contract if an event takes place outside of our control, and Article 14 applies.

 

  1. Title of the products

We reserve the property of all products you have ordered until we have received the full payment.

 

  1. Price and payment

You can find the available payment methods for each country at the checkout. We do not accept payment methods other than the payment methods stated when paying. Try not to pay in a different way than indicated at the checkout. If you do this, we are not liable for payment loss or other damage that can result from this.

The price to be paid for the products is displayed on the platform and includes VAT, as applicable, but excluding delivery costs. The total prices stated in the final checkout screen include delivery costs.

If the VAT rate changes between the date of your order and the date on which we deliver the product, we will adjust the VAT rate that you pay, unless you have already paid in full before the change to the VAT rate comes into effect.

Castore can change the prices on the platform from time to time without prior notice, but changes have no influence on orders that we have confirmed.

If you want to apply a voucher code to your order, you must enter the relevant code during the online payment. Additional conditions may apply to each voucher code. We reserve the right to refuse discount codes that are invalid for your order or that have expired.

Payment conditions of third parties

If you pay with Klarna, additional conditions between you and Klarna are available for this payment, which are available on https://www.klarna.com/uk/terms-and-conditions. See https://www.klarna.com/uk/customer-service for more information about Klarna. For more information about how Klarna handles your personal information, see their privacy policy, available on https://www.klarna.com/uk/privacy-notice. Note, Klarna's pay in 3 or pay later is an unregulated credit agreement. If you borrow more than you can afford or pay too late, this can have a negative influence on your financial status and your ability to get credit. Only residents aged 18 or older in Great Britain. Depending on status. Late costs can apply. General terms and conditions apply.

If you use PayPal Pay in 3, additional conditions between you and PayPal apply to this payment that are available on https://www.paypal.com/uk/webapps/mpp/paypal-payin3/terms. For more information about how PayPal handles your personal information, see their privacy policy that is available here. See https://www.paypal.com/uk/webapps/mpp/paypal-payin3/faq For more information about PayPal Pay in 3.

 

  1. Your right to cancel the contract

If you are a consumer in the United Kingdom or in the European Union ("EU"), you have a legal right to cancel an agreement if you change your mind, up to 14 days after you (or a person designated by you) have received the last product you ordered under the agreement you want to cancel. You have the right to exert your right to cancel an order with regard to one or all products of an order.

If you want to cancel a contract under this article 10, let us know by contacting us:

Send an e-mail to: concierge@castore.co.uk

Write us by post: customer service team, Castore, 1 Central Street, Manchester M1 2WR

If you use your right to cancel the contract, you must return the products to us without an unnecessary delay.

If you choose to return the products via a method other than one of our designated carriers (available via our return service in the United Kingdom), you remain responsible for the products, including any loss or damage, until we have received them.

See our Return and Refund information page for more information.

 

  1. Your right to change your mind

In addition to your rights as described in clause 10 above, you may want to return an item via our return service in the United Kingdom. You can find more information about this in our information about returning and repaying.

If you choose to return the products via a method other than one of our designated carriers (available via our return service in the UK), you remain responsible for the products, including any loss or damage, until we have received them.

 

  1. Information about refund

If you are a consumer in the United Kingdom or the EEA and you use your right to cancel the agreement in accordance with Article 10, then we will:

(i) you repay the price that you have paid for the products. However, keep in mind that we can reduce the amount of the refund to display the depreciation of the products as a result of your use of the products; and

(ii) Only reimburse the standard delivery costs. Keep in mind that we do not reimburse extra delivery costs that you have incurred for express delivery or delivery at a certain time.

Restitutions are issued on the basis of the original payment method.

If you want to return an item via our return service in the United Kingdom, see the information about returning and refund page for more information.

Als we frauduleuze activiteiten vermoeden, met inbegrip van maar niet beperkt tot omstandigheden waarin er verdachte claims zijn met betrekking tot bestellingen die zijn geplaatst, maar niet ontvangen, of als we vermoeden dat u artikelen retourneert nadat ze zijn gebruikt of gedragen, of als geretourneerde artikelen niet overeenkomen met wat u hebt besteld, of als we vermoeden dat u artikelen niet aan ons hebt geretourneerd en/of ons hebt voorzien van vervalste bewijzen van retournering, behouden we ons het recht voor To keep restitutions and block your account (and any associated accounts) so that you can no longer place orders in the future. If this happens to you and you think we have made a mistake, you can contact us via concierge@castore.co.uk and we will discuss the case with you.

 

  1. Defective products

We are legally obliged to deliver products that are in accordance with the contract.  If you believe that a product supplied by us shows defects, you can inform us of this by contacting: concierge@castore.co.uk. If you discover that your product is defective after 14 days after delivery, we reserve the right to ask for evidence, such as photos of the defect before we proceed to a repayment.

 

  1. Our right to terminate the contract

We can terminate the contract at any time by sending you a letter if one of the circumstances described in Articles 4, 5 or 7 applies. If we terminate the contract, we will pay you all the money that you have paid in advance for the products we have not delivered.

 

  1. Our liability

We are responsible for loss or damage that you suffer and that is a foreseeable consequence of our violation of these conditions, or not using reasonable care and skill when performing our obligations under the contract. We are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is either (i) clear that it will happen; Or (ii) as if the contract was drawn up, both we and you knew it could happen. We only deliver the products for household and private use. If you use the products contrary to these conditions for commercial, business or resale purposes, we are not liable for loss of profit, business losses, loss of expected savings, business interruption or loss of business opportunities.

 

  1. Other important conditions

Nothing under these conditions affects your rights as a consumer under the applicable legislation in the jurisdiction in which you live.

We can transfer our rights and obligations to another organization under these conditions. We will ensure that such a transfer has no influence on your rights under a contract.

You may only transfer your rights or obligations under these conditions to another person if Castore agrees in writing.

Each of the sections of these conditions works separately. If a court or competent authority decides that one of these paragraphs is illegal or unable to be unable, the other sections will remain in full force.

If we do not insist that you are carrying out one of your obligations under these conditions, or if we do not enforce our rights towards you, or if we delay this, this does not mean that we have renounced our rights towards you and does not mean that you do not have to meet these obligations. If we renounce an omission by you, we will only do this in writing and this does not mean that we automatically renounce a later absence by you.

You agree that the platform, the conditions and all disputes between you and Castore are governed by English Law, except if you are not a resident of England, where English law only applies to the extent that it does not have priority over mandatory laws of the country where you have your usual place of residence.

In addition to where prohibited and without restriction on legal rights for consumers, you agree that all disputes, claims and legal proceedings that result directly or indirectly from or related to the platform (including but not limited to the purchase of Castore products) are individually resolved, without resort to any form of collective action, and exclusively in the competent courts. Nothing in this clause limits your legal rights to make progress against us or to demand that procedures take place in the country where you have your usual place of residence.

A contract is between you and us. No other person has any right to enforce the conditions.