Privacy policy

PRIVACY POLICY

1. Important information and who we are

ABOUT US
https://fanshop.feyenoord.nl/ is a website managed by J.Carter Sporting Club LTD, trading under the name Castore Sportswear. J. Carter Sporting Club LTD is a private company registered in England with business number 09670915 and VAT number GB 220 5568 30 (in this privacy policy referred to as "Castore", "We", "Ons" or "Our"). Our office is on 1 Central Street, in Manchester, M2 5WR.

Purpose of this privacy policy
J. Carter Sporting Club LTD respects your privacy and is committed to protecting your personal information. This privacy policy informs you about how we take care of your personal information when you visit our website (regardless of where you visit it) and tell you about your privacy rights and how the law protects you.

Use the glossary to understand the meaning of some terms used in this privacy policy. This privacy policy is intended to provide you with information about how Castore collects and processes your personal data through your use of this website, including all the information you provide via this website when you register for our newsletter, buy a product, an account opens at us, or participates in a competition, for example.

This website is not intended for children and we do not consciously collect data about children.

It is important that you read this privacy policy together with any other privacy policy or policy on fair processing of data that we may provide on specific occasions when we collect or process personal information about you, so that you are fully aware of how and why we are your use data. This privacy policy complements other notifications and privacy policies and is not intended to put them aside.

Controller
Castore is the controller and responsible for your personal data.

We have appointed a privacy data manager who is responsible for the supervision of questions with regard to this privacy policy. If you have questions about this privacy policy, including requests to exercise your legal rights, please contact the privacy data manager via the information below.

CONTACT INFORMATION
If you have any questions about this privacy policy or our privacy practices, please contact our privacy data manager via e-mail at cs.feyenoord@castore.co.uk.

You have the right to submit a complaint at any time to the Information Commissioner's Office (ICO), the British regulatory data protection regulation (www.ico.org.uk). However, we would appreciate it if we can treat your worries before you approach the ICO, so contact us in the first instance.

Changes in the privacy policy and your duty to provide change
We regularly revise our privacy policy. This version was last updated on 02/08/2022.

It is important that the personal data that we keep about you are correct and up -to -date. Keep us informed if your personal data changes during your relationship with us.

Left of third parties
This website can contain links to third-party websites, plug-ins and applications. If you click on those links or create these connections, third parties may collect or share data about you. We have no control over these third -party websites and are not responsible for their privacy statement. When you leave our website, we recommend that you read the privacy policy of every website you visit.

2. The data we collect about you
Personal data, or personal information, means all information about a person on the basis of which that person can be identified. It contains no data from which the identity has been deleted (anonymous data).
We can collect, use, store and transfer different types of personal information about you, which we have grouped as follows:

1. Identity data include first name, last name, username or similar identification, title and date of birth.
2. Contact details Include billing address, delivery address, e-mail address and telephone numbers.
3. Financial details include bank account and payment card details.
4. Transaction data include details about payments on and from you and other details of products that you have purchased from us.
5. Technical data include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
6. Profile data Include your username and password, purchases or orders that you have made, all cases in which your payment has been refused, any complaints submitted by you, your interests, preferences, feedback and answers to surveys.
7. Usage data contain information about how you use our website, products and services.
8. Marketing and communication data Include your preferences for receiving marketing from us and third parties and your communication approvals.

We also collect, use and share aggregated data, such as statistical or demographic data, for whatever purpose. Aggregated data can be derived from your personal data, but is not legally considered as personal data, since this data does not immediately or indirectly reveal your identity. For example, we can merge your user data to calculate the percentage of users who have access to a specific website function. However, if we combine aggregated data or connect with your personal data so that they can identify you directly or indirectly, we will handle the combined data as personal data that will be used in accordance with this privacy policy.

We do not collect special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political views, trade union membership, information about your health and genetic and biometric data). We also do not collect information about criminal convictions and violations.

If you do not provide personal data
If we have to collect personal data on the basis of the law, or under the conditions of a contract that we have with you, and you fail to provide that information when requested, we may not be able to execute the contract that We have or try to enter into with you (for example to deliver goods or services). In this case we may need to cancel a product or service that you have with us, but we will inform you at that time if this is the case.

3. How are your personal data collected?
We use different methods to collect and about you data, including:

1. Direct interactions. You can provide us with your identity, contact and financial data by filling in forms or by corresponding to us by post, telephone, e-mail, our online chat function, social media or otherwise. This includes personal data that you provide when you:
• applies for our products or services;
• Create an account on our website;
• subscribe to our service or publications;
• requests to send marketing to you;
• participating in a competition, action or survey; or
• gives feedback or contact us.
2. Automated technologies or interactions. During your interaction with our website we automatically collect technical information about your equipment, browse promotions and patterns. We collect these personal data by using cookies, server logs and other similar technologies. We can also receive technical information about you if you visit other websites that use our cookies. See our cookie policy for more details.
3. Third parties or publicly available sources. We will receive personal information about you from various third parties, as explained below:
• Technical data of the following parties:
• Analysis providers such as Google, located outside the UK; And
• Data on marketing effectiveness and other information from social media platforms such as Facebook, Instagram and Twitter that are located outside the United Kingdom.
• Contact, financial and transaction data from providers of technical, payment and delivery services.
• Identity, contact and marketing and communication data from marketing companies and data brokers for marketing purposes.

4. How we use your personal data
We will only use your personal information if the law allows us. We usually use your personal information in the following circumstances:

1. Where we have to execute the agreement, we are about to enter into it with you or have we concluded an agreement with you.
2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not prevail over those interests.
3. Where we must comply with a legal obligation.
4. Where you have given us your permission to process the data (in general we do not trust permission as a legal basis for processing your personal data, although we will request your permission before we send your contact details to our business partners or external marketing facilitators for marketing purposes).

Click here for more information about the types of legal grounds on which we will trust to process your personal data.

5. How we use your personal data
Below, in Tabel form, we have given a description of all the ways in which we intend to use your personal information, and on what legal basis we base ourselves for this. We have also determined what our legitimate interests are, if applicable.

Please note that we can process your personal data for more than one legal basis, depending on the specific purpose for which we use your data. Contact us if you need more information about the specific legal basis on which we trust to process your personal data when more than one land has been set out in the table below.

6. Marketing
We strive to offer you choices with regard to the use of certain personal data, in particular in the field of marketing and advertising.

Promotion offers from us
We can use your identity, contact, technical, use and profile data to form an image of what we think you want or needs, or what may be of interest to you. This way we determine which products, services and offers can be relevant for you (we call this marketing).

You can receive marketing communication from us if you have requested information from us whether goods have purchased from us and you have not canceled for receiving that marketing.

By registering with the official Feyenoord Fanshop and Castore.com Do you agree that both organizations will contact you for marketing purposes.

Marketing by third parties
We will get your explicit opt-in permission before we share your personal information with business partners or external marketing facilitators for marketing purposes.

Deregister
You have the possibility to cancel for our marketing e-mails via the unsubscribe link at the bottom of any e-mail that we will send you, or by contacting the customer service team via cs.feyenoord@castore.co.uk. You also have the option to unsubscribe from our SMS messages by following the instructions in the SMS message or contacting the customer service team via cs.feyenoord@castore.co.uk.

If you want to change the data that you have registered with us or change your marketing preferences or you want to completely unsubscribe, you can change this by contacting our customer service via cs.feyenoord@castore.co.uk.

You can ask us at any time to stop sending our marketing messages by following the opt-out links on any marketing message that you are sent or by contacting us at any time.

If you want to withdraw your permission to receive marketing communication from one of our business partners or external marketing facilitators, please contact us directly via cs.feyenoord@castore.co.uk and we will let them know that you have withdrawn your permission. However, as soon as a business partner has received your data, we have no control over how they use or share your information, so you must also contact them directly.

If you unsubscribe from receiving these marketing messages, this does not apply to personal data provided to us as a result of a product/service purchase, guarantee registration, product/service experience or other transactions.

7. Cookies
You can set your browser to refuse all or some browser cookies, or to warn you when websites place or open cookies. If you disable or refuse cookies, keep in mind that some parts of this website can become inaccessible or cannot function properly. For more information about the cookies we use, see our cookie policy.

8. Change of goal
We will only use your personal data for the purposes for which we collected them, unless we reasonably believe that we should use them for another reason and that reason is compatible for the original purpose. If you want an explanation about how the processing for the new goal is compatible with the original goal, please contact us.

If we have to use your personal data for a non-related goal, we will inform you of this and we will explain the legal basis that allows us to do this.

Keep in mind that we can process your personal information without your knowledge or permission, in accordance with the above rules, where this is required by law or permitted.

9. Publication of your personal data
We can share your personal data with the external third parties described below for the purposes set out in the table in "purposes for which we will use your personal data".

1. External service providers as set out in the glossary.
2. Marketing facilitators from third parties, such as Klaviyo, the online marketing platform, of which further details are included in the glossary.
3. Business partners as set out in the glossary.
4. Other third parties, as set out in the glossary.
5. Third parties to whom we choose to sell, transfer or merge parts of our company or our assets. As an alternative, we can try to take over other companies or merge it. If something changes in our company, the new owners may use your personal data in the same way as explained in this privacy policy.

We demand from all third parties to respect the safety of your personal data and handle it in accordance with the law.

We do not allow our external core service providers to use your personal information for their own purposes and only allow them to process your personal information for specific purposes and in accordance with our instructions.

We will only share your personal information with our business partners or with external marketing facilitators for marketing purposes if you have given us your permission.

10. International transfers
Some of the third parties that process your data are located outside the UK, so their processing of your personal data will entail a transfer of data outside the UK.

Every time we transfer your personal data outside the UK, we ensure that it is offered a similar degree of protection by ensuring that at least one of the following guarantees is implemented:

1. We will only pass on your personal data to countries that are assumed to offer a suitable level of protection for personal data.
2. Where we use certain service providers, we can use specific contracts that have been approved for use in the UK and that offer personal data the same protection as in the UK.

Contact us if you want more information about the specific mechanism that we use in transferring your personal data from the UK.

11. Data safety
We have taken appropriate security measures to prevent your personal data from accidentally being lost, used or opened, changed or made public in an unauthorized manner.

Moreover, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to be aware of this. They only process your personal data on our assignment and have a duty of confidentiality.

12. Data tension
How long do you use my personal data?
We only keep your personal information as long as it is reasonably necessary to fulfill the purposes for which we have collected, including to comply with legal, regulatory, tax, accounting or reporting requirements. We can keep your personal information for a longer period in the case of a complaint or if we reasonably believe that there is a chance of a lawsuit with regard to our relationship with you.

In order to determine the correct retention period for personal data, we take into account the quantity, nature and sensitivity of the personal data, the potential risk of damage due to unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we on these purposes on Other ways can reach and the applicable legal, regulatory, tax, accounting or other requirements.

From a legal point of view, we must keep basic information about our customers (including contact, identity, financial and transaction data) for 7 years from the date of their last transaction for tax purposes.
In some circumstances you can ask us to delete your data: see your legal rights below for more information.

In some circumstances we will anonymize your personal data (so that they can no longer be linked to you) for research or statistical purposes, in which case we can use this information indefinitely without informing you of it.

13. Your legal rights
Under certain circumstances you have rights based on data protection legislation with regard to your personal information. Click on the links below for more information about these rights:

• Ask access to your personal data.
• Ask for correction of your personal data.
• Request for deleting your personal information.
• Object to the processing of your personal data.
• Request for limiting the processing of your personal data.
• Request for transfer of your personal data.
• Right to withdraw permission.

If you want to exercise one of the rights described above, please contact us.

No costs usually required
You do not have to pay reimbursement to access your personal data (or to exercise one of the other rights). However, we can charge a reasonable reimbursement if your request is clearly unfounded, repetitive or excessive. As an alternative, we can refuse in these circumstances to meet your request.

What we may need from you
We may have to ask you to ask specific information to help us confirm your identity and to guarantee your right to access your personal information (or to exercise your other rights). This is a security measure to ensure that personal data is not announced to persons who are not entitled to receive it. We can also contact you to request more information regarding your request to speed up our response.

Term to respond
We try to respond to all legitimate requests within a month. Sometimes it can take longer than a month if your request is particularly complicated or if you have made multiple requests. In that case we will inform you of this and keep you informed.